Warranty Policy

Warranty Coverage Overview

We sell used OEM auto parts. Warranty coverage is limited to the original purchaser only, is non-transferable, and applies only while you still own the vehicle the part was installed on.

Important: Warranty is separate from our Returns and Refunds Policy. Warranty coverage does not mean returns are accepted.

Warranty Periods

1-Year Limited Warranty, Most Parts

Most parts are covered for 1 year from the delivery date.

90-Day Limited Warranty, Engines and Transmissions

Engine and transmission assemblies are covered for 90 days from the delivery date. This includes:

• Long blocks and complete engines

• Automatic and manual transmission assemblies

• Transfer cases (if sold as a drivetrain assembly)

Commercial, Fleet, For-Hire Use

Any part installed on a commercial, fleet, or for-hire vehicle is covered for 90 days from the delivery date, regardless of part type.

Warranty Remedy, Replacement Only

If a claim is approved, the remedy is replacement of the part only. If an identical replacement is unavailable, store credit up to the part purchase price will be issued. No cash refunds under warranty.

Labor is not covered. We do not cover diagnostic fees, towing, fluids, programming, rentals, downtime, or any incidental or consequential costs.

What This Warranty Covers

This warranty covers a part that fails due to a defect that occurs after proper installation and normal use, within the warranty period.

What Is Not Covered

Warranty coverage is denied for any of the following:

• Improper installation, incorrect fitment selection, misuse, accidents, abuse, neglect, alteration, or modification

• Racing, off-road use, tuning, performance upgrades, or non-OEM conversions

• Overheating, oil starvation, contamination, incorrect fluids, low-fluid operation, improper bleeding, improper programming, or incorrect torque procedures

• Damage from fire, theft, weather, impact, corrosion, water intrusion, or environmental exposure

• Continuing to operate the vehicle after symptoms begin or after failure is suspected

• Pre-existing vehicle issues or external causes unrelated to the part, including electrical faults, wiring issues, sensors, control modules, cooling system issues, drivetrain mounts, or other vehicle systems

• Shipping damage, mishandling, or improper storage after delivery

• Normal wear items and maintenance items unless explicitly stated in writing at time of sale

Installation and Qualification Requirements

To qualify for warranty coverage:

1. Installation must be completed within 30 days of delivery.

2. Installation must be performed by a licensed repair facility.

3. The vehicle must be properly diagnosed, and the failure must be documented as a part defect.

4. You must stop operating the vehicle if symptoms of failure occur and prevent additional damage.

If these requirements are not met, the warranty claim will be denied.

Claim Deadline

You must submit a warranty claim within 30 days of first noticing the issue. Claims submitted after this notice window are denied.

Required Documentation

To open a claim, all items below are required:

1. Order number

2. Proof of delivery

3. Installation invoice showing:

   • Shop name, address, phone number

   • Vehicle year, make, model, VIN

   • Installation date and mileage at install

4. Diagnostic report from the installing facility including:

   • Symptoms

   • Diagnostic steps taken

   • Supporting fault codes or measurements

5. Photos and videos clearly showing:

   • The part installed in the vehicle

   • The failure condition

We may request additional proof including scan-tool screenshots, pressure tests, voltage readings, or other verification.

Engines and Transmissions, Additional Requirements

For engine and transmission claims, we may require additional proof including:

• Fluid condition photos

• Proof of correct fluids used

• Compression or leak-down testing when applicable

• Line pressure testing when applicable

• Video evidence at cold start and operating temperature

Claims may be denied if evidence suggests overheating, low fluid, contamination, improper programming, incorrect torque procedures, or external vehicle issues.

Return of Part and Inspection

Approved claims require the part to be returned for inspection unless we approve an exception in writing.

• Do not discard the part. Discarded parts are not eligible.

• Returned parts must be complete and in the same configuration as delivered, with all included components returned.

• If inspection shows a non-warranty cause, the claim is denied. If denied, the part may be returned at customer expense.

Shipping Under Warranty

Customer is responsible for shipping the part back to us for inspection unless we provide written authorization stating otherwise. Outbound shipping for a warranty replacement may be covered at our discretion.

How to Submit a Claim

Email: support@partsyx.com
Phone: +1 305-741-2461
Address: 2500 Quantum Lakes Dr Suite 203, Boynton Beach, FL 33426
Hours: Mon-Fri 9am-6pm EST

Document Submission Window: All required documents must be received within 7 calendar days of opening the claim or the claim will be closed.

Legal Notice

This limited warranty gives you specific legal rights, and you may also have other rights which vary by state. Any implied warranties are limited to the duration of this written warranty to the extent permitted by law.